SIP Phones

SIP Phones Industry News

TMCNet: Cogeco Cable Once Again Honoured for Customer Service by Service Quality Measurement Group

[November 18, 2011]

Cogeco Cable Once Again Honoured for Customer Service by Service Quality Measurement Group

MONTREAL, QUEBEC, Nov 18, 2011 (Marketwire via COMTEX) -- Editors Note: A photo for this release will be available on the Canadian Press picture wire via Marketwire.

For the fourth time in five years, last night Cogeco Cable (TSX:CCA) and its call centres received the Highest Customer Satisfaction by Industry Award for Telecommunications/TV at the 2011 Service Quality Measurement Group (SQM) North American call centre awards of excellence presentation.


"We're thrilled to win this award again, especially after such a busy year. Maintaining high performance year in, year out takes more than hard work. It takes being open, keen to help, and committed to applying our "How can we help you" signature to every action," said Louise St-Pierre, Senior Vice President, Residential Services.

"At Cogeco Cable, commitment to service is one of our core values. Receiving this award is eloquent proof of the care, attention and sincerity we put into our relationships with our customers and confirms that our customer service is unequalled in the industry," she added.

Cogeco Cable's call centres serve more than 992,000 people every year in Quebec and Ontario by telephone and email, 24 hours a day, 7 days a week. They were benchmarked by SQM, an international firm that benchmarks and rates call centres in different sectors, to 450 call centres in North America based on a survey carried out with 800 customers.

This prestigious award is Cogeco Cable's third win for fall 2011. Previously, on October 6, the Cable & Telecommunications Association for Marketing (CTAM) honoured Cogeco Cable with two Mark awards for the best marketing-communications campaigns in North America. The new "How can we help you" campaign won Silver for Acquisition and Upgrade Marketing, and Bronze for Brand Image and Positioning.

ABOUT COGECO CABLE Cogeco Cable (www.cogeco.ca) is a telecommunications corporation and is the second largest hybrid fibre coaxial cable operator in Ontario, Quebec and Portugal. Through its two-way broadband cable networks, Cogeco Cable provides its residential customers with Audio, Analogue and Digital Television, as well as HSI and Telephony services. Cogeco Cable also provides to its commercial customers, through its subsidiary Cogeco Data Services, data networking, e-business applications, video conferencing, hosting services, Ethernet, private line, VoIP, HSI access, data storage, data security, co-location services, managed IT services, cloud services and other advanced communication solutions. Cogeco Cable's subordinate voting shares are listed on the Toronto Stock Exchange (TSX:CCA).

To view the photo associated with this press release, please click on the following link: http://www.marketwire.com/library/20111118-cogeco1118_big.jpg SOURCE: Cogeco Cable Inc.

Catherine Pleau Advisor, Corporate Communications (514) 764-4762

[ Back To SIP Phones Homepage's Homepage ]


FOLLOW US ON

How to Buy

Why choose SIP Communications?

Solution Partners

Featured Data Sheets

  • SIP Communications

    Introducing the KX-TGP500 series SIP Cordless Phone System—the small business communications solution. Never before has there been an easier, more convenient way to expand your SIP-based offi ce phone system.
    View Now

Featured eBooks

  • The Scoop on SIP Phones:
    In today's environment, SIP phones are becoming ubiquitous - bringing extended support, expandability, reduced hardware costs and increased savings on monthly phones bills to companies everywhere. One company at the forefront of this wave is Panasonic, a leading provider of SIP phones. technology allows you to route your calls over the Internet, permitting companies to enjoy a vast array of benefits. ... More

Featured White Papers

  • SIP (Session Initiation Protocol) for Beginners: What is it, What it can do for You
    If you are in charge of managing or making decisions about your organization's communications capabilities, you are no doubt aware of the term SIP, short for Session Initiation Protocol. However, if you have not already implemented SIP in some manner, particularly to allow your company to start taking advantage of voice over IP (VoIP) for making telephone calls and enjoying the benefits of multimedia communications over the Internet or a private Internet Protocol (IP) network, you probably have questions ... More
  • SIP Solutions, Determining What is Right for You As the decision-maker in charge of your organization's communications and IT infrastructure, you are likely already aware of and understand the advantages of SIP (Session Initiation Protocol) at a high level. In fact, you may have already looked into implementing some type of SIP-based solution. In a previous white paper, I explained the basics. Hopefully, it convinced fence sitters about SIP that the benefits of using SIP as the enabler for such things as voice over IP (VoIP), unified communications and collaboration—all of which can make your people productive and your business processes more efficient and effective - are so compelling it is clear now is the time to act ... More

Featured Demos

  • Cordless SIP Phone System: Panasonic SIP Phone Systems for Hosted and Open Source Market platforms. ... More
  • Learn more about the Panasonic Cloud Phone System and the benefits of the Cloud: Introducing the Panasonic Cloud Business Phone System, the intelligent, cost-effective communication solution for small businesses of any kind. Easy to setup and easy to use, this hardware and service combination works with your existing broadband service so growing your business is easy. All you have to do is plug in the phone.... More

Featured Case Studies

  • Panasonic SIP Cordless Phone System: Snap Fitness Retail, Hospitality Priding themselves on their progressive, member-friendly policies and service, Snap Fitness needed a way to provide personalized, one-on-one training and equipment instruction to members in the store – while still being accessible to customers and potential customers who call the store ... More
  • First Aid Distributor Puts Customer Service First: MFASCO Retail MFASCO customer service reps needed the ability to get quicker answers regarding inventory and shipping status ... More
  • Bookshelf Central Improves Customer Service: Bookshelf Central Retail, Education The Panasonic SIP Cordless Phone System combined with Vocalocity service was exactly what Bookshelf Central needed ... More

In the Spotlight

  • Panasonic SIP Cordless Phone System: SIP (Session Initiation Protocol) technology allows you to route your calls over the internet (VoIP) for reduced hardware costs and increased savings on your monthly phone bill. Touted as the "wave of the future" with countless software options – this brand new channel of communication can run your entire telephone system! ... More