DocuSign Uses Zuora to Support Rapidly Growing Customer Base With Streamlined Billing
REDWOOD SHORES, CA, Mar 27, 2012 (MARKETWIRE via COMTEX) --
-- Zuora, the subscription commerce and billing leader, today announced
that DocuSign, the global standard for eSignature, has deployed
Zuora's subscriptioncommerce platform to support the entire spectrum
of its subscription-based services, from freemium trial services to
highly structured annual billing relationships.
-- DocuSign supports more than 13 million customers on the DocuSign
Global Network, ranging from individual professionals purchasing on a
per seat basis online to Fortune 10 companies buying via the DocuSign
sales team. The company has experienced lightning-speed growth, more
than doubling its user base from 2010-2011. Using Zuora has helped
DocuSign build the billing platform needed to support such rapid
expansion, with even more growth planned with their continued
expansion across global markets.
-- Deploying Zuora's platform has enabled DocuSign to grow its business
by introducing new business models and simplifying its operations, all
while ensuring the most important thing to any subscription business:
a relentless focus on delighting customers.
AGoal of Serving More Customers, Offering More Options
-- Like many pioneers in the SubscriptionEconomy, DocuSign had to
initially build its own billing system to support its rapidly growing
business. The system created limitations in long-term flexibility and
scalability. The company turned to Zuora to streamline its billing and
support its rapidly growing customer base.
-- Through DocuSign's integration with Salesforce CRM, Zuora's partner,
the implementation process with Zuora was seamless and quick, making
it easy for DocuSign to continue to grow its business.
-- As a subscription-based business, the customer experience is critical
and, with the Zuora platform, DocuSign has been able to both increase
customer satisfaction and expand its offerings simultaneously.
-- Zuora has also enabled DocuSign to easily roll-out a new service that
starts as a freemium product with easy upgrade paths to other models,
allowing the company to serve millions of new customers and offer
upgrade options that meet the needs of those customers.
-- DocuSign initially had to measure churn, monthly accounts, and growth
through different systems, but with Zuora, all of that information is
consolidated into one place.
-- "Relentless focus on the customer experience is the key to any
subscription-based company and, with the incredibly wide swath of
customers we serve, finding a partner that could meet our billing
needs was mission-critical," said Tom Gonser, founder and Chief
Strategy Officer, DocuSign. "Zuora was the clear choice because it
understands the importance of the customer experience at DocuSign and
has brought new flexibility and scalability to our billing so we are
best positioned to delight our customers."
-- "DocuSign's great success is based on the powerful ways it has
innovated how to take one service and tailor it to millions of
customers via highly customized plans," said Shawn Price, President of
Zuora. "DocuSign's global growth demonstrates the amazing scale and
personalization of the subscription economy."
-- Learn more at Zuora's live webinar with DocuSign, Wednesday, March
28th. Register here.
About DocuSign Inc.
DocuSign(R) is the global standard for eSignature.
DocuSign helps customers decrease transaction times, reduce costs,
and enhance customer satisfaction with the easiest, fastest, most
secure global network for sending, signing, tracking, and storing
documents in the cloud. For more information, visit www.docusign.com
or call 1-800-098-8113. Visit the DocuSign blog at
www.docusign.com/blog and follow DocuSign on Twitter, LinkedIn and
About Zuora, Inc.
Zuora is the global leader in subscription
commerce and billing, helping companies in every industry transition
to the Subscription Economy. Enterprise leaders and high-growth
companies alike use Zuora's multi-tenant cloud platform to launch,
scale, and monetize their subscription services. Zuora's applications
help subscription businesses with pricing, quoting, orders, billing,
payments, and renewals. Built from the ground up by SaaS industry
veterans from Salesforce.com, PayPal, and WebEx, Zuora services
innovative customers like Informatica, Tata Communications, Box.net,
Ning, GigaOM, Xplornet Communications, Ustream and Reed Business
Information. To learn more about Zuora, please visit www.zuora.com.
Reidy Communications for Zuora
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