eGain chosen to power Fortune 100 tech company's vision
Jun 08, 2012 (TELECOMWORLDWIRE via COMTEX) --
Cloud software provider eGain (NASDAQ: EGAN) said it was selected by a Fortune 100 technology company to power its vision of delivering personalized customer experiences across channels, languages, and devices.
eGain, in partnership with SAP AG, presented a compelling solution for the client. The cloud-based deployment will include eGain's award-winning customer interaction hub platform and multichannel interaction applications:
eGain said it was selected based on multiple criteria, including functionality, scalability, multilingual support, integration capability, ease of customization, modularity, flexible deployment, time to benefit, and security and disaster recovery features. As an SAP-endorsed business solution provider, eGain also met the requirement of integrating with SAP.
Already in progress, the implementation will be completed in two quick phases. The first phase will see the deployment of multilingual web self-service in English, Spanish, French, Italian, and German.
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