VoxNet impressed David Cole by making installation of the NcSCC’s new hosted PBX (News - Alert) system easy, and by providing outstanding customer care. As Cole says, “VoxNet’s corporate culture seems to have that ingrained in it: Whoever you call, they seem to own the problem and make sure that it gets done.”
Most of the time, David Cole manages his team via phone, as most of his employees are virtual workers. With cloud-based hosted PBX, Cole’s team receives scalability, unlimited auto attendants, customizable incoming call routing, and a variety of other features. Additionally, Cole can manage the entire phone system online.
“The cost of the system is not just the monthly check you write,” says David Cole, president of the North Carolina Senior Care Council, about PBX systems. “It’s also how effective it is and the cost it takes to keep it going.”
Installation of the hosted PBX system was also done over the phone because Pennsylvania, the home base of VoxNet, was too far from North Carolina to allow in-person meetings. VoxNet programmed all of the phones and the necessary hardware for the system, then sending the equipment to the NcSCC for installation. Cole’s staff installed the system with little effort, thanks to the support of Matt Kozak, senior implementation specialist, and the VoxNet team.
“The project management, on a scale of one to ten, was a ten,” Cole said with enthusiasm, “and the support is truly 24x7 at the highest levels. Matt, a senior-level guy who was there from the beginning, was working with me on something at six o’clock at night, and I’m saying to him, ‘What time do you get of?’ And he goes, ‘When this problem is solved.’”
The NcSCC is part of a national network of senior care planning councils that is set up to provide seniors and their families with information about long-term care. Through a single statewide contact point, the council provides caregivers with trusted resources ranging from information about healthcare to reliable care providers.
Providers who want to offer services to seniors can sign up with the council to promote their businesses, as long as their facilities and services meet with council standards.
Edited by Allison Boccamazzo