Keeping flowers fresh isn’t the only priority at the Los Angeles County Arboretum and Botanic Garden. A 127-acre botanical garden, this location serves as a truly historical site operated by the Los Angeles Arboretum Foundation and the Los Angeles County Department of Parks and Recreation. To keep operations flowing and employees happy, the grounds need to be supported by an efficient and powerful communications system.
Before upgrading its telephone system, the site was on the hunt for something that was up-to-date, easy-to-use, versatile and simple. After searching for quite some time, it finally settled upon Datafone Communications, a full service communications service provider, who helped install the Panasonic (News - Alert) KX-TDE200 system.
“With the Arboretum’s existing system, in order to change auto attendant or voicemail settings the organization was required to file a formal request with a third party–a process that was both cumbersome and lengthy, taking up to a month to implement. The Los Angeles Arboretum Foundation issued a proposal request for a new phone system, and out of the six companies who submitted bids, Panasonic emerged as the Foundation’s top choice,” Panasonic explained in a blog post yesterday.
And can you blame them? Panasonic’s system comes fully equipped with a converged IP-PBX (News - Alert) system that supports up to 256 total extensions and 128 CO lines, the company added in its blog. Additionally, this system boasts the KX-TV1200 voice processing system with 12 ports. Even more, Datafone installed a series of Panasonic digital telephones, including the KX-DT343, KX-DT333 and the KX-DT321, totaling to 44 extensions through the site’s six building facility.
The results? “After the installation, Datafone Communications President Kevin Kinsey stated that he had never seen a customer as happy as they were,” the blog divulged. With a hassle-free installation, Panasonic’s system lies incomparable to competitors in the space, who would have no doubt taken longer due to new cabling upon installation, which Panasonic didn’t have to worry about.
By upgrading to Panasonic’s advanced system, employees were able to add features as they needed, and the building was able to maintain its temperatures – something which is critical in a botanical garden. While others may push for air conditioning as a requirement for installation, Panasonic was able to withstand the heat.
“Immediately after installation, the Arboretum was empowered to make instant changes to its auto attendant and voicemail systems, allowing the organization to more efficiently serve its customers,” Panasonic concluded.
To learn more about all of Panasonic’s offerings, visit www.panasonic.com.
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Edited by Jamie Epstein