MaintenanceNet, a provider of cloud-based warranty and maintenance contract management services and automation solutions, revealed its new customer win with Panasonic (News - Alert).
In a recent statement, MaintenanceNet revealed a successful implementation of its cloud-based Service360 technology platform for Panasonic System Communications Company, a B2B technology solutions division of Panasonic Corporation of North America. This cloud-based platform will essentially help to expedite and automate warranty, as well as better maintain contract management.
Panasonic has a well developed channel partner network through which it delivers its technology solutions to its customers spread across multiple sectors. In this network, end users buy products from the resellers, who in turn order via authorized distribution partners. The Panasonic Services Portal acts as the contact point between the company and its distributor partners.
Additionally, the free portal provides a centralized online location from which sales agents can quickly and easily view their customers’ warranty purchases and track expiring service contracts. The portal currently supports four main product categories, including computers and tablets (including Toughbook mobile computers), professional displays (including plasma, LCD and LED), projectors and video surveillance.
This MaintenanceNet integration will ultimately allow for the automated delivery of service entitlement certificates to Panasonic end customers.
The entitlement certificates are generated along with the warranty services. For a company whose product sales exceed a few thousand per month, it is extremely difficult to manually keep track of the process of generating and issuing service entitlement certificates. By automating the back office process of capturing the entitlement data and issuing the entitlement certificates to customers as proof of the services that they purchased, MaintenanceNet helps better streamline this extremely time-consuming administrative task.
Furthermore, with this investment, Panasonic will also gain enhanced visibility into its service contract inventory, enabling the company to better address its customers’ maintenance service requirements. This is likely to result in an increase in its service contracts sales.
“With MaintenanceNet, we have gained an efficient, ‘no-touch’ approach to addressing the thousands upon thousands of entitlement certificates that must be generated for our customers across North America each month,” explained VP of Channel Management at Panasonic, Sheila O’Neil, in said statement. “By automating this process, and using the platform as an inventory management system, we are able to better track service contract lifecycles while also staying on top of customers’ critical asset management needs.”
Edited by Allison Boccamazzo